Account & data deletion

Make a deletion request

This page applies to applications published by Simple Sound Limited. If the app provides account deletion in its settings, you can start there. You may also send a request by email:

Email a deletion request ↗

Send to support@simplesound.cc with the subject “Account and data deletion request”. Include:

• The name of the Simple Sound app you used.
• The email address or account identifier associated with the app, if you have one. Send from your account email where possible.
• Whether you want the account and associated data deleted, or only particular personal information.

You do not need to give a reason. Do not send a password, full payment card number, or unnecessary identity documents. If the app has no account, you can still ask us to delete personal information we hold, such as a support correspondence.

What happens next

1. We acknowledge the request and, if necessary, ask for proportionate information to verify that you control the account or data.
2. For a verified account deletion request, we delete the account and associated personal data we control, such as account profile details, saved cloud preferences, and uploaded content, where those features exist. We also instruct relevant service providers to delete data they process for us.
3. We aim to complete a verified request within 30 days and confirm completion. If a lawful exception or permitted extension applies, we explain the reason and expected timing.

Deletion may permanently remove access to cloud content or account features. Export anything you need before deletion. We will not merely deactivate an account in place of fulfilling a valid deletion request.

Information we may need to retain

Limited transaction, tax, security, anti-fraud, or legal records may be retained where necessary to comply with law, resolve an outstanding dispute, or protect the service. Such records are restricted to those purposes and deleted when the applicable statutory period or necessary purpose ends. Backup copies expire through the normal backup cycle.

If an exception affects your request, we will explain which categories are retained and the relevant reason and retention period or criteria. We cannot delete records that Apple, Google, or another independent provider controls; requests for those records must also be directed to that provider.

Subscriptions and data on your device

For information stored only on your device, use the app's clear-data controls where available or your device's app storage settings. Uninstalling an app may remove local data, but does not necessarily remove cloud backups or copies you exported. Manage those separately in the relevant backup or storage service.

Questions? Email support@simplesound.cc with the app name.